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A Message to Guests from Historic House Hotels of the National Trust

Historic House Hotels reopen in December

Dear Guest

I am so pleased to be able to write this letter to inform you that Middlethorpe Hall is reopening on 2nd December and Hartwell House on 3rd December. The Spa at Middlethorpe Hall will reopen on 2nd December, and Hartwell Spa will reopen on 8th December 2020.

Following the latest Welsh Government ruling in their efforts to protect everyone during the pandemic, we regret that Bodysglalen Hall will close from 6th-18th December. However, the Spa will remain open throughout as usual.

So, for that break you really need in the run up to Christmas, once again to be looked after somewhere that you know and like already, to have plenty of space, and someone else to do the cooking, the Historic House Hotels look forward to your return.

We have worked hard to ensure that the experience of a visit at the festive time of year, with some amendments to service and the facilities offered, will nonetheless be a stay to look forward to and enjoy.  The Houses are decorated for Christmas, and the teams have been making all the preparations for your arrival. You can enjoy the three country estates and their large open-air spaces with gardens, parkland and paths to explore, whilst also being able to maintain natural social distancing indoors.  Many of the rooms and suites are outlying with their own dedicated entrances: the room allocations of accommodation in the Houses is managed safely.

For your reassurance we shall maintain the protocols and procedures outlined by Government and the UK Hospitality Association, first introduced in July 2020 when our hotels reopened after the first national lockdown. These, added to the existing procedures we follow anyway, ensure that guests feel safe and comfortable at all times, and our staff also.  They include the taking of temperature checks of all staff and guests, extensive cleaning and sanitising protocols, managing capacity to maintain social distancing, and offering the facility to manage your final account without visiting the reception desk.

Your return will complete the picture, and we really look forward to welcoming you back; if you have any questions about a visit, we shall be pleased to discuss them with you. 

With all good wishes,

Richard Broyd OBE

Chairman, Historic House Hotels Ltd


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